Ways to return

Returns

Gap or Next Store	It’s completely FREE to return your items to any GAP store or one of the 500+ Next Stores! No label required - the store assistant will simply scan your items at the till. A 3rd party is able to return on your behalf. Click here to find your nearest GAP store and check opening times. Click here to find your nearest Next store and check opening times.
Collection from home	Via our Evri Courier Collection Service Collections from home are available Monday to Saturday, and can be booked up to 7 days in advance. A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return. To arrange a collection please follow these simple steps: Login into ‘My Account’ and select “Arrange a return”. Place all items into one parcel bag with the despatch notes inside of your parcel. Attach one returns label to the outside of the parcel (regardless of the items coming back). Have your parcel ready to hand over to the courier on the day of collection. Alternatively you can click here and follow the step by step instructions on how to return. For even more convenience you can download the Evri App from either the App Store or Google Play Store.
Evri ParcelShop	To your local ParcelShop With over 8,500 locations and open 7 days a week, Evri ParcelShop offers an eco-friendly way to get your parcels back to us. A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return. To return to a ParcelShop please follow these simple steps: Place all items into one parcel bag with the despatch notes inside of your parcel. Attach one returns label to the outside of the parcel (regardless of the items coming back). Take your items to the nearest ParcelShop, follow the instructions on the Evri self service terminal, and then hand your parcel to the shop assistant Please keep hold of your tracking receipt. We’ll email to confirm the collection and let you know when we’ve credited/refunded your items. For further information on Evri Parcelshops click here. To request a returns label click here or print a returns label in store by following the instructions on the terminal at your ParcelShop. For even more convenience you can download the Evri App from either the App Store or Google Play Store.
Evri Locker	To your local Evri Locker With over 1,500 locations and available 24/7, Evri Lockers offer an eco-friendly way to get your parcels back to us. A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return. To return to an Evri Locker please follow these simple steps: Place all items into one parcel bag with the despatch notes inside of your parcel. Attach one returns label to the outside of the parcel (regardless of the items coming back). Take your items to the nearest Evri locker, scan the returns label to open the locker and place your parcel inside, closing the door securely Please keep hold of your tracking receipt. We’ll email to confirm the collection and let you know when we’ve credited/refunded your items. For further information on Evri Lockers click here. To arrange your return click here. For even more convenience you can download the Evri App from either the App Store or Google Play Store.

*If you request a courier to collect any items from home or return using an Evri ParcelShop, a £2.50 return charge will be applied for each collection made by our courier, regardless of the number of items collected. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you return the whole order, the £4.95 delivery charge will be refunded.

**For call charges contact your service provider.