What Is Right To Be Forgotten?
Right to be forgotten is a right under the General Data Protection Regulation (GDPR), which enables an individual to request the deletion or removal of their personal information, where there is no reason to keep processing it.
If you exercise your right to be forgotten, you will be required to provide your personal information again, should you wish to open an account.
Should you wish to continue shopping with us and would just like to stop receiving marketing communication, you can leave your account open and simply amend your contact preferences by:
- Signing into My Account with your password
- Selecting Change Details
- Selecting Contact Details
You can manage many of your account preferences when signed into your account on the Gap website.
Should you wish to close your account, you can do this by getting in touch with our Customer Service team on 0333 777 4578** who will be able to assist you further.
**For call charges please contact your service provider.
How Do I Apply To Be Forgotten?
The right to be forgotten cannot apply where there is a reason why we would need to continue to retain or process your personal information; however, if you meet the following criteria, we will remove your personally identifiable information from our operational databases:
- Payments for any outstanding balances and/or orders should be made and cleared
- There must be no orders waiting to be or in the process of being dispatched
Please be aware that if we forget you, this will not remove any credit searches or updates which may have been made to your credit file, as these are maintained by third party credit reference agencies; however, we will inform the credit reference agencies the account has been closed.
If you would still like to be forgotten, we just need you to complete the request form, which you can print now by clicking here or by getting in touch with our Customer Service team on 0333 777 4578** who can send the form to you. Once we receive your request, we will assess whether we are able to forget you fully or remove your personal information from our operational databases.
Clearing any outstanding balances can be done at any time; we do not require a request to be forgotten first; however, it may take longer to forget you if we are waiting for any payments to be received. Your account will also be closed as part of the right to be forgotten process.
You can post this form to us at:
Gap
C/o Next Online
20 Radar Road
Leicester
LE3 1UF
Or you can email the form to:
RTBF@next.co.uk
Once we’ve received the completed form, we will contact you within 30 days to let you know the outcome of our assessment and confirm what action we will take next.
**For call charges, please contact your service provider.
How Will You Remove My Personal Information?
The process for removing your personal information will be to remove it from our operational databases and place one copy in a secure location. Access to your personal information is controlled and limited to our Data Protection Officer, which can be held for a maximum of 6 years after the account was closed, after which time it will be permanently deleted from all of our records.
Placing your personal information in a secure location will prevent us being able to recognise who you are and stop us using or processing your personal information in the future; however, we will still be able to contact you in the event there is a legal requirement to do so e.g. an item you have ordered from us has been recalled due to health and safety concerns or you wish to contact us with a query or complaint.
Before we can put your personal information into a secure location, all outstanding balances must be cleared, all orders must have been fulfilled and, if you have an account, the account closed.
Clearing any outstanding balances and closing your account can be done at any time; we do not require your request to be forgotten first; however, it may take longer to forget you if we are waiting for any payments to be received or your account to be closed.
How Long Will It Take?
Once we’ve received your written request, we will contact you within 30 days to confirm we have received your request and begin the process; however, we will aim to get back to you much quicker than this.
In the confirmation you are sent, we will let you know how long we anticipate it will take to deal with your request.
Before we can put your personal information into a secure location, all outstanding balances must be cleared, all orders must have been fulfilled and, if you have an account, the account closed.
Clearing any outstanding balances and closing your account can be done at any time; we do not require your request to be forgotten first; however, it may take longer to forget you if we are waiting for any payments to be received before closing the account.