Has my order gone through?
Once you have placed an order, you will receive an automated ‘order confirmation’ email. This will include all the items that you have ordered and the expected delivery dates for those items. However, you will only receive this email if you have a valid email address registered to your account.
If you have not received an ‘order confirmation’ email within 45 minutes and your order is not available to view in the ‘Order Tracking’ section, then it is likely that the order has been unsuccessful.
If you have not received an ‘order confirmation’ email, please check to ensure that the email has not been filtered into your ‘Junk’ folder.
Please also check that the correct email address is registered to your account. This can be done using the following steps:
- Log in to My Account using your email address and password.
- Select the 'Sign In Details' option from the menu on the left-hand side
- Once signed in to ‘My Account’ you are also able to see if your order has been placed by selecting ‘Order Tracking’ which can be found on the left-hand side of the menu. However, please note that you may need to allow 24 hours for the website to be updated with your order details.